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Web-Based Customer Complaint Policy

It is the policy of our company to respond to customer complaints, disputes, and issues immediately, to take each complaint seriously, to investigate each complaint immediately however small it is, and to take remedial actions swiftly. 
As soon as a complaint is received, it is documented and logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending, and civil rights laws. For more information, please contact us at the number on the Home Page.

Kaiser Financial Services, Inc.

171 NE 6th Court

Dania Beach FL 33004 

Kaiser Financial Services, Inc.

864 Grand Ave #995

San Diego, CA 92109

Direct: (760) 383 1293

Office: (800) 896 4932

Fax:   (800) 896 4936 

@

 

E-Mail

TeamRoger@RogerChandler.com

Kaiser Financial Services, Inc. NMLS: 110855.  CA DRE: 01216803

Roger Chandler, Broker. NMLS: 115599.  CA DRE: 01093719.

Mortgage Brokerage in CA & FL.

To view our NMLS filings, GO HERE.

To read important legal disclaimers, GO HERE.

To read our Compliancy and Call-to-Action Consent, GO HERE.

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© 2025 Kaiser Financial Services, Inc.

QUESTIONS? Click Here.

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