Thank you for choosing Kaiser Financial Services, Inc. for your personalized home loan. If you prefer not to fill out the secure application online, you may call Roger directly and he'll take your information over the phone (TEL 760-383-1293); or you may print out the following PDF's (Loan Application; Borrower Credit Application), fill them out, and either fax them back to us (FAX 760-482-1293) or scan and email them to Roger@KaiserFinance.com.
KAISERFINANCE.COM
Personalized Home Loans
Kaiser Financial Services, Inc. NMLS 110855
Web-Based Customer Complaint Policy
It is the policy of our company to respond to customer complaints, disputes, and issues immediately, to take each complaint seriously, to investigate each complaint immediately however small it is, and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending, and civil rights laws. For more information, please contact us at the number on the Home Page.